Delete your account or your data

YSR Studies, by YSR Studies (ysrstudies.com) — the web app and the Android app are one account. The English text governs.

You can delete your whole account yourself, in the app, in about a minute. You can also delete pieces of your data without deleting the account. If you can no longer sign in, email us and we will do it for you. This page is the same for everyone and asks you for nothing.

Delete your account and everything in it

1. Sign in at ysrstudies.com/app (or open the YSR Studies app).
2. Open Me → Account and scroll to Delete everything.
3. If you want a copy of your work, press Export first. Deletion cannot be undone.
4. Type DELETE in the box and press Delete my account.

Sign in to delete my account

The deletion runs at once. If you have an active subscription, it is cancelled first, so nothing is charged after your data is gone.

What is erased

• Your study vault: chats, cards and decks, notes, uploaded files, recordings, Tracker cards, Docs & Canvas pages, your course maps, progress and review history.
• The backup copy of the vault, your review index, your profile and memory facts, the search index of your own files, and your Docs & Canvas workspace at our service.
• Anything shared under your account id: posts on the feed, graph links, and the contact details attached to analytics events.
• Your account record’s personal details (email, phone, date of birth, postal code and region) are removed and the sign-in is disabled for good.

What is kept, and for how long

• Purchase and payment records, and the record of the consents you gave, with your personal details removed — for as long as tax, accounting and legal obligations require.
• Analytics event records with every contact detail removed.
• A log of what was erased, as one-way hashes only, for up to 365 days.

The full detail is in the Privacy Policy.

Delete some of your data without deleting the account

In the app, each of these is deleted on its own, at once:

• A chat: open it in Tutor and delete it. What the tutor derived only from that chat goes with it.
• An uploaded file: bin it in the Folder. It stays in the bin for 30 days, then is purged.
• A note, a recording, a kit or a study sheet: delete it from the Notes tab.
• A Tracker card or a whole tracker: delete it in Me → Tracker.
• What you have agreed to: switch any optional consent off in Me → Account → Consents; sharing with advertising platforms can also be turned off from Do Not Sell or Share My Personal Information.

For anything the app does not let you remove yourself — for example your profile and memory facts, or your progress on one course — email us (below) and name what you want deleted.

Request a deletion by email

If you cannot sign in, or you want us to do it for you, write to contact@ysrstudies.com from the email address on your account and say whether you want the whole account deleted or which data. We reply to that address to confirm it is you, then carry the deletion out within 30 days and tell you when it is done. We never ask for your password.

Deleting the app from your phone does not delete your account; use one of the two routes above.

Supprimer votre compte ou vos données

Tout le compte : connectez-vous, ouvrez Moi → Compte → Tout supprimer, tapez SUPPRIMER et confirmez. Votre coffre d’étude, sa copie de sauvegarde, votre profil et votre index de révision sont effacés sur-le-champ; vos coordonnées sont retirées du dossier du compte et la connexion est désactivée. Les relevés d’achat et de consentement sont conservés sans vos coordonnées, aussi longtemps que la loi l’exige.

Une partie seulement : dans l’application, supprimez une conversation, un fichier, une note, un enregistrement ou une carte du suivi, ou retirez un consentement, sans toucher au compte.

Par courriel : écrivez à contact@ysrstudies.com depuis l’adresse de votre compte; nous confirmons votre identité, puis effaçons dans les 30 jours. La version anglaise fait foi.

删除您的账户或数据

整个账户：登录后打开“我的 → 账户 → 删除所有内容”，输入 删除 并确认。您的学习库、其备份、您的个人资料和复习索引会立即清除；账户记录中的个人信息会被移除，登录随即停用。购买和同意记录会在去除个人信息后按法律要求的期限保留。

仅删除一部分：在应用内可单独删除某个对话、文件、笔记、录音或跟踪卡片，或撤回某项同意，而无需删除账户。

通过电子邮件：用您账户的邮箱写信至 contact@ysrstudies.com；我们确认身份后在 30 天内完成删除。以英文版本为准。

حذف حسابك أو بياناتك

الحساب كله: سجّل الدخول، وافتح أنا ← الحساب ← احذف كل شيء، واكتب حذف ثم أكّد. تُمحى خزانة دراستك ونسختها الاحتياطية وملفك الشخصي وفهرس المراجعة فورًا؛ وتُزال بياناتك الشخصية من سجل الحساب ويُعطَّل الدخول. تُحفَظ سجلات الشراء والموافقة من دون بياناتك الشخصية للمدة التي يقتضيها القانون.

جزء فقط: داخل التطبيق يمكنك حذف محادثة أو ملف أو ملاحظة أو تسجيل أو بطاقة متابعة، أو سحب موافقة، من دون حذف الحساب.

عبر البريد الإلكتروني: اكتب إلى contact@ysrstudies.com من بريد حسابك؛ نتأكد من هويتك ثم ننفّذ الحذف خلال 30 يومًا. النص الإنجليزي هو المعتمد.